Service Tasmania-Hobart Service Centre

Image by Rosie Hastie

Xsquared Architects was engaged to design a contemporary Hobart service centre for Service Tasmania as part of the broader Lands Building major office redevelopment. Service Tasmania is the main public interface between the public and Tasmanian government. The refurbishment reflects a new customer service model adopted by the agency for service delivery.

Located on the ground floor of the iconic Lands Building in Macquarie Street, Service Tasmania’s brief included introducing measures to make the client experience more effective and enjoyable;  a concierge to provide immediate advice if customers do not need to make payments, implementing a new number call system rather than having customers line up and booth areas to deal with longer enquiries. Combining the ‘front of house’ and call centre into one tenancy was also a critical requirement.

Use of pendant, suspended and focused lighting, white ceilings and light timbers help to create a fresh light and personable ambience in the tenancy, which has 4m high ceilings in places. The colour scheme and materials choice were part of a new branding strategy for Service Tasmania. Their new logo and graphics were rolled out as part of this project.

Introduction of a café and an informal lobby help to bring the public into the ground floor of this building.  The addition of a fifth lift, that connects the ground to level 1, allows for public access to the meeting suites and Water and Marine and the Lands Title service counters.

Photos by Rosie Hastie